Your comfort and satisfaction matter to us. If you’re not happy with your purchase, we’re here to help.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To qualify:
Item must be unused
In original packaging
With all accessories/manuals
Proof of purchase required
2. Items Not Eligible for Return
For hygiene and safety, we cannot accept returns for:
Used massagers
Items damaged through misuse
Missing accessories or packaging
Clearance/final-sale products
3. Refund Process
Once we receive & inspect your return:
You’ll be notified via email or phone
Approved refunds will be issued to your original payment method within 5–7 business days
4. Exchanges
We provide replacements for defective or damaged products.
Contact us within 7 days of delivery with photos/videos of the issue.
5. Return Shipping Costs
Customers are responsible for return postage unless the item arrived faulty or damaged.
6. Product Warranty
Most products include a 6–12 month warranty. For warranty claims, reach out to us at:
📩 support@driveeasestore.com.au
📞 +61404191610