Better Comfort. Better Recovery. Better You.
Frequently Asked Questions
Shipping & Returns
We offer Standard Shipping (5–10 business days) and Express Shipping (3–6 business days) across Australia.
All orders come with tracking for your convenience.
Currently, DriveEaseStore ships within Australia only to ensure fast, safe, and reliable delivery.
Processing typically takes 1–2 business days, and delivery depends on the selected method:
Standard: 5–10 business days
Express: 3–6 business days
Shipping delays may occur during peak seasons or due to courier issues.
You can return products within 30 days of delivery if they are unused and in original packaging.
To start a return, email us at:
📩 support@driveeasestore.com.au
Return shipping is paid by the customer, unless the item arrived faulty or damaged.
Payment
We accept secure payments through:
Visa
Mastercard
American Express
Discover
JCB
PayPal
Stripe
All transactions are encrypted and secure.
Yes. We use industry-standard encryption and never store your full card details.
If enabled on your checkout, you will see available pay-later options.
Orders & Returns
Once your order is dispatched, you’ll receive a tracking number via email or SMS.
Contact us immediately at
📩 support@driveeasystore.com.au
📞 +61 426 238 133
If the order hasn’t shipped yet, we can update the address.
Please check:
Your mailbox
With neighbours
Your local post office
If it still can’t be found, contact us and we’ll assist with a courier investigation.
Other Questions
Yes! All massagers include a 1-year warranty that covers manufacturing defects.
Each product includes an instruction manual.
If you need additional guidance, contact our team — we’re happy to help.
You may cancel your order before it is shipped.
Once shipped, cancellation is no longer possible, but you may return it after delivery.
We’re always here to assist.
📩 support@driveeasestore.com.au
📞 +61 426 238 133
🕒 Response Time: Within 24 hours (Mon–Fri)